> We have a product used in call centers. It turns out ai is amazing in triaging (surveying) people. We can ask a question in English and if they respond n another language (any language) the ai will switch to that language, ask its questions, and then give us the answers in English. This was stuff that was impossible 10-years-ago.
That’s great, but the problem is wayyy more companies are using AI so they can drop the call center and just offer you no real way to talk to a person and no real way to resolve problems any more complicated than the lowest common denominator.
That’s great, but the problem is wayyy more companies are using AI so they can drop the call center and just offer you no real way to talk to a person and no real way to resolve problems any more complicated than the lowest common denominator.