When I use a computer to do work I want the computer to be right. I want to be able to trust the computer. With the inherit non-determinism and probabilistic nature of generative-AI, that fundamental reason why I engage a computer is lost.
If the spreadsheet is wrong, it’s because the math is wrong, it’s because I made a mistake. It’s not because all of a sudden the computer decided the nature of algebra should be different than it is.
Part of the reason why humans are rejecting AI is that we are putting it in places where it makes no sense, or places where humans prefer a human in the loop, there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.
If the spreadsheet is wrong, it’s because the math is wrong, it’s because I made a mistake. It’s not because all of a sudden the computer decided the nature of algebra should be different than it is.
Part of the reason why humans are rejecting AI is that we are putting it in places where it makes no sense, or places where humans prefer a human in the loop, there are plenty of places where machine learning algorithms make sense, but customer service is not one of them.