I definitely prefer phone trees the ai agents. Something that has never made sense to me is why we even need most of the phone trees. Could they not just have separate numbers? Billing is X num. CS is Y num. Save the human species minutes for every fucking call.
I realize the decision makers have been prioritizing the opposite. Making calls take as long as possible but I have no idea what is incentivizing them to do that.
I realize the decision makers have been prioritizing the opposite. Making calls take as long as possible but I have no idea what is incentivizing them to do that.