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Comment by karakoram

Why does $3.6B sound really low. Intercom seems like a major player in AI customer service. What's the catch here?

If I remember correctly, they were the first of the customer service chatbot SaaS companies to quickly pivot to a complete AI product.

A lot of hype too by their employees and founding team for Fin on LinkedIn. I did NOT expect the final exit to not even touch double digits. Very interesting.

parent karakoram 4 months ago

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