> One thing I recommend for engineers new to on-call is to avoid rushing: take a few breaths before joining the call or before speaking, and in general try to “think in slow motion”.
The more difficult it becomes to remain silent, the more likely it is that silence is the correct action.
Ego is a hell of a drug. I've been on some calls where things go sideways in prod infrastructure simply because of incessant yapping about things that are tangentially related to the tasks at hand.
Being clever tends to be a lot easier than being the other things, especially now that we have chatgpt and friends.
The more difficult it becomes to remain silent, the more likely it is that silence is the correct action.
Ego is a hell of a drug. I've been on some calls where things go sideways in prod infrastructure simply because of incessant yapping about things that are tangentially related to the tasks at hand.
Being clever tends to be a lot easier than being the other things, especially now that we have chatgpt and friends.