> I want to say upfront - we've never pursued these invoices.
At first glance that sounds admirable, but the flipside is that it implies Blacksmith knows they're being shady: if you know you're not going to pursue it, why did you invoice the customer in the first place? This sounds less like you're forgiving a charity case and more like you're waiving an invoice because the customer identified it as unethical to begin with.
At first glance that sounds admirable, but the flipside is that it implies Blacksmith knows they're being shady: if you know you're not going to pursue it, why did you invoice the customer in the first place? This sounds less like you're forgiving a charity case and more like you're waiving an invoice because the customer identified it as unethical to begin with.