This seems like it basically confirms ggp's complaints: You're not interested in addressing customers' needs, or giving them ways to address their needs themselves, and are instead taking a "if this doesn't meet my standards you're not allowed to do it" standpoint.
If slack interactions are so unpleasant, why do you direct all support through it?
Is there no way you could say "yes this is a hack, but we'll live with it for now until an actually good solution is available"? Maybe it could be added in such a way that it's easy to remove later (abstraction, encapsulation)?
If slack interactions are so unpleasant, why do you direct all support through it?
Is there no way you could say "yes this is a hack, but we'll live with it for now until an actually good solution is available"? Maybe it could be added in such a way that it's easy to remove later (abstraction, encapsulation)?