I’d be curious too. Previous experience at a SaaS was that we never won disputes and it was too time consuming on top, so we just ate the dispute fees and refund.
I always thought things are easier with a physical product where you have a 3rd party like DHL that proves delivery was made. But at least in my tiny sample space, that’s not enough to win the dispute.
I always thought things are easier with a physical product where you have a 3rd party like DHL that proves delivery was made. But at least in my tiny sample space, that’s not enough to win the dispute.