Ask HN: Can I take Meta to court for banning business Insta or FB account?
Let's say I spend a considerable amount of money in Meta ads.
I have followed all ruled but some automated system assume that I have done something wrong and automatically banned me.
Now I understand that such systems exist to prevent bad actors. But outright banning a business that is spending money on your platform is a violation of customer service rules.
There has to be a proper customer service channel.
In real world, I don't know of any other business that bans the account and there is no customer support available.
I have followed all ruled but some automated system assume that I have done something wrong and automatically banned me.
Now I understand that such systems exist to prevent bad actors. But outright banning a business that is spending money on your platform is a violation of customer service rules.
There has to be a proper customer service channel.
In real world, I don't know of any other business that bans the account and there is no customer support available.