> this still wasn't perfect and a lot of new users did think their documents were in programs, which might be why we gave that up
To this day there exist office workers—ones old enough that no, it's not because the were introduced to computers via smartphones—who use a computer for hours every single weekday day but get totally turned around in a file manager, and don't know even the extreme basics like how to copy and move files.
There are offices full of such folks, in non-tech offices, where the person who knows how to sort-of use a GUI file manager is the "computer whiz" they go to with questions.
To this day there exist office workers—ones old enough that no, it's not because the were introduced to computers via smartphones—who use a computer for hours every single weekday day but get totally turned around in a file manager, and don't know even the extreme basics like how to copy and move files.
There are offices full of such folks, in non-tech offices, where the person who knows how to sort-of use a GUI file manager is the "computer whiz" they go to with questions.