We've found they're surprisingly good if everyone on the call is using a decent headset.
The problems start when using conference room audio or someone is on their laptop mic. If they miss a word they never do unintelligible, they just start playing madlibs based on the rest of the sentence.
We just went through a round of 100+ (non-sensitive) VoC interviews and they really cut down the workload of compiling all of the feedback. If the audio was a little shaky though, we pretty much had to throw away the transcripts and do them from scratch like we used to.
The problems start when using conference room audio or someone is on their laptop mic. If they miss a word they never do unintelligible, they just start playing madlibs based on the rest of the sentence.
We just went through a round of 100+ (non-sensitive) VoC interviews and they really cut down the workload of compiling all of the feedback. If the audio was a little shaky though, we pretty much had to throw away the transcripts and do them from scratch like we used to.