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Comment by jhanschoo

I don't understand the locus of the arrangement/decision that you find dehumanizing. There are several distinct ways I perceive how someone might find aspects of such an arrangement and change of arrangement dehumanizing, and I shall list them out, though I may or may not subscribe to them (for the purpose of this comment, I am assuming Filipino call center contractors, though one may substitute in any other country where the population knows English and jobs are outsourced to):

- Is it dehumanizing to Filipinos that Filipinos probably now do their job more efficiently without having to learn an accent that they are not exposed to?

- Is it dehumanizing to Filipinos that they no longer enjoy having their accent heard as a externality of a counterfactual arrangement?

- Is it dehumanizing to the customers that the company does not expect their customers to be cosmopolitan enough to understand a foreign accent with ease?

- Is it dehumanizing to the customers that the customers are now more sensorily shielded from a current-day reality regarding globalized providers of service?

- Is it dehumanizing, not due to this decision itself; but the globalized arrangement, to Canadians that they cannot expect to hold such a job and get by in Canada? Or perhaps to Filipinos, that such a job might be low-paying in their own country (or in respect to non-domestic goods that need to be purchased from outside their polity)?

- Is it dehumanizing, regarding not this decision, but the offshoring decision, that such decisions can be made without consent by employees and contractors?

parent jhanschoo 6 months ago

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