The audit trail question is interesting and I haven't seen it come up much. When an agent clicks through an ERP or edits a file, you've got logs, but how do you explain the "why" behind each decision to, say, a compliance team?
Curious if that's something you're thinking about or if it's too early.
The audit trail question is interesting and I haven't seen it come up much. When an agent clicks through an ERP or edits a file, you've got logs, but how do you explain the "why" behind each decision to, say, a compliance team?
Curious if that's something you're thinking about or if it's too early.