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Comment by jubilanti

Wow, it really is sad how literally unthinkable it is to you and so much of the industry that you could actually talk to your users and customers like human beings instead of just data points.

And you know what happens when you reach out to talk to your customers like human beings instead of spying on them like animals? They like you more and they raise issues that your telemetry would never even think to measure.

It's called user research and client relationship management.

parent jubilanti 6 months ago

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