Toto's primary sales channel is "If you build a house or office in Japan and don't specifically talk to your architect/contractor about your post-bowel movement preferences we will take the liberty of using the most current model Toto has available and then invoice you cost plus labor plus 50%."
Toto does not have that relationship with the person responsible for picking your toilet.
Why does Toto have that relationship with the guy who picked my toilet? They've got a sales rep in Ogaki. His most important job is making sure they know of every business start for a construction company and that every time it happens the company gets a wreath (that's considered auspicious and is socially mandatory to buy when someone close to you starts a shop) and the principals get invited out drinking. Toto is, naturally, buying. The sales guy will not be so gauche as to mention "Say, apropos of nothing, do you do cost-plus projects? We have a proposition for you which will put $100 extra in your pocket for every bathroom you build."
Toto does not have that relationship with the person responsible for picking your toilet.
Why does Toto have that relationship with the guy who picked my toilet? They've got a sales rep in Ogaki. His most important job is making sure they know of every business start for a construction company and that every time it happens the company gets a wreath (that's considered auspicious and is socially mandatory to buy when someone close to you starts a shop) and the principals get invited out drinking. Toto is, naturally, buying. The sales guy will not be so gauche as to mention "Say, apropos of nothing, do you do cost-plus projects? We have a proposition for you which will put $100 extra in your pocket for every bathroom you build."