I tend to disagree to a point: their laptops have great internals but are terrible from a usage perspective — I like to imagine their system board in a Thinkpad X1 Carbon chassis with native Linux!
But HW is at least improving (eg. they added anti-reflective screen option), and SW is very much not.
But HW is at least improving (eg. they added anti-reflective screen option), and SW is very much not.