The point about "specialism effect" is underrated.
I've caught myself frustrated at users for not understanding
something I've spent years internalizing. The problem is:
they've spent those same years internalizing something else
entirely. Their knowledge isn't absent, it's just elsewhere.
I've caught myself frustrated at users for not understanding something I've spent years internalizing. The problem is: they've spent those same years internalizing something else entirely. Their knowledge isn't absent, it's just elsewhere.