It's quite easy to check responses to other customers in other threads there, and somehow I see quite a lot of "oh, go to that other support" and ghosting.
If you create support ticket on hacker news, then yes, you will probably get it waved. It's somewhat sad that HN is their support forum now.
If you create support ticket on hacker news, then yes, you will probably get it waved. It's somewhat sad that HN is their support forum now.