I think the biggest lesson here is to back up. The reason for losing access to the phone is amazingly dumb but it could have fallen down the stairs for basically the same effect.
And do your could backups cross-provider. You never know what the "big players" are going to pull, and your lifetime customer value is less than the cost of a single support call.
And do your could backups cross-provider. You never know what the "big players" are going to pull, and your lifetime customer value is less than the cost of a single support call.