I always thought the law should be really simple. It should take an average person (independent from the case and a large enough sample) about the same time to pay for something than to refund/return/cancel it. That's it.
I gladly am in Germany and companies are more scared of implementing dark patterns here for canceling products. When I was in the US I dreaded cancelling services because I knew they would make me jump around several hoops and even sometimes require contacting customer support.
I gladly am in Germany and companies are more scared of implementing dark patterns here for canceling products. When I was in the US I dreaded cancelling services because I knew they would make me jump around several hoops and even sometimes require contacting customer support.