Comment by Forge36

On a recent project we joked "developers can't read". Occasionally we'd ask for help and be pointed to the docs "I can't read".

I suspect there's two big parts to this:

1. Users expect batteries included and that everything "just works" the first time.

2. The language you used differs match your audience. E.g they search "gray" and find no results, however you've spelt it "grey"