Seems like a lot of non-instantiated claims. It's easy to mark a faceless bureaucrat that we are allowed to hate and project out frustration onto it. It's a good writing trope that works, because it's so easy to relate.
The OP's point was that the "faceless" bureaucrat may be helpless and the smug emotion the original author implied may not be unfounded. I can see a valid point for both.
The OP's point was that the "faceless" bureaucrat may be helpless and the smug emotion the original author implied may not be unfounded. I can see a valid point for both.