As an open source maintainer, I feel that statement is really unfair. Yes, we do sometimes close bug reports without evidence they are fixed. But:
- We owe you nothing! And the fact that people still expect maintainers to work for them is really sad, IMHO.
- Unlike corporate workers, nobody is measuring our productivity therefore we have no incentive to close issues if we believe they are unfixed. That means that when we close the issue, we believe it has a high chance of being fixed, and also we weigh the cost of having many maybe-fixed open issues against maybe closing a standing issue, and (try to) choose what's best for the project.
- We owe you nothing! And the fact that people still expect maintainers to work for them is really sad, IMHO.
- Unlike corporate workers, nobody is measuring our productivity therefore we have no incentive to close issues if we believe they are unfixed. That means that when we close the issue, we believe it has a high chance of being fixed, and also we weigh the cost of having many maybe-fixed open issues against maybe closing a standing issue, and (try to) choose what's best for the project.