Ehm sorry but no. CRM stands for Customer Relationship Management so … a support ticket is, by definition, a customer relationship event.
Salesforce spending millions to conflate “CRM” with “sales pipeline” was just marketing.
Also, Zendesk calls itself a CRM. Freshdesk’s parent is literally named Freshworks CRM. Gartner and Forrester have always put support under the CRM umbrella.
Salesforce spending millions to conflate “CRM” with “sales pipeline” was just marketing.
Also, Zendesk calls itself a CRM. Freshdesk’s parent is literally named Freshworks CRM. Gartner and Forrester have always put support under the CRM umbrella.