Yes. However, an estimate is not a guess.
From the Washington state attorney general’s website:
“ Estimate: You are entitled to a written price estimate for the repairs you have authorized before the work is performed, only if you deal face-to-face with the facility and the work is expected to cost more than $100. Once you receive an estimate, the facility may not charge you more than 10% above the estimated costs without your prior approval.
The estimate includes, among other things: the odometer reading; a description of the problem or the specific repair requested; choice of alternatives for the customer; the estimated cost; labor and parts necessary for the specific diagnosis/repair requested”
So the LLM builds an estimate. Maybe it’s under 10% difference when the customer walks through the door.
When it’s not, there’s a big problem. Yes, this is still before work has begun, but now you’ve wasted the customers time. And potentially wasted their money if the vehicle was towed in.
From the Washington state attorney general’s website:
“ Estimate: You are entitled to a written price estimate for the repairs you have authorized before the work is performed, only if you deal face-to-face with the facility and the work is expected to cost more than $100. Once you receive an estimate, the facility may not charge you more than 10% above the estimated costs without your prior approval.
The estimate includes, among other things: the odometer reading; a description of the problem or the specific repair requested; choice of alternatives for the customer; the estimated cost; labor and parts necessary for the specific diagnosis/repair requested”
So the LLM builds an estimate. Maybe it’s under 10% difference when the customer walks through the door.
When it’s not, there’s a big problem. Yes, this is still before work has begun, but now you’ve wasted the customers time. And potentially wasted their money if the vehicle was towed in.