This is such an important point. My plumber that we always call is extremely busy and usually doesn't have availability for at least a week. He is a one man shop and prefers it that way. You call his phone, leave a voicemail and he calls you back whenever he is able to. I asked him if he wants to get more business by automating his incoming calls and he said "not really, I am already very busy and have enough business. I don't need these tools".
So we cannot always assume that the business owner (especially the solo mom and pops) wants more business. Good ones are already very busy.
So we cannot always assume that the business owner (especially the solo mom and pops) wants more business. Good ones are already very busy.