They are not entitled to a moat, and their customers do not owe them one. Several companies have narrow or no moats. Dell and HP are two examples when it comes to their PC business.
This idea that companies should be allowed to lock down their products just so they can have moats, is how we ended up with printer ink being more expensive than crude oil or champagne.
This idea that companies should be allowed to lock down their products just so they can have moats, is how we ended up with printer ink being more expensive than crude oil or champagne.