Comment by Noyra-X

The trust problem is real, and I think the framing of "trust" vs "don't trust" misses the more useful question: trust for what, exactly? In our experience with small business automation, agents work well on bounded, well-defined tasks with clear success criteria and human checkpoints. The failures happen when people deploy agents on ambiguous, open-ended decisions and then walk away. The answer isn't less automation – it's better handoff design between agent and human. What specific failure modes have you seen that you think no amount of prompt engineering or guardrails can fix?