Comment by chrisjj

> There is a human, they've done interviews talking about how

Sounds like those are more likely done (badly) by an "AI".

> the business runs itself..

Then your "That doesn't seem right if I don't know the AI actually gets it in front of a human." is answered: Yes it is right.

Or... report "the product is thoroughly pizzled" https://en.wikipedia.org/wiki/Autofac :)