I once mailed the maker of a little German indie game called Clonk about wanting to learn programming. It was my favorite game for a while. Never heard back from him, which I found disappointing.
Now, I answer every single email my app customers are sending me and have been doing this for close to 20 years and I get a lot of positive reviews for the great customer support.
Now, I answer every single email my app customers are sending me and have been doing this for close to 20 years and I get a lot of positive reviews for the great customer support.