If I understand this correctly, the whole chain depends on Phase 1 being right, that agentic coding makes SaaS replicable in weeks. We got a live test of that in February when Claude Cowork plugins wiped ~$2T off enterprise software. As I see it the market made a category error though, pricing Salesforce and ServiceNow the same when systems of record and systems of engagement have very different exposure: https://philippdubach.com/posts/the-saaspocalypse-paradox/
The displacement numbers are the other thing (support hires down 65% in eight quarters) but historical evidence keeps showing tech creates more jobs than it kills.
The displacement numbers are the other thing (support hires down 65% in eight quarters) but historical evidence keeps showing tech creates more jobs than it kills.