> 8. Avoid hero culture. Build systems that don’t require heroes.
This right here is the what I always have encountered at every team I have ever worked. There will be a production outage, one person comes in and be like "Oh, let me do this.." Magically fixes things that was never documented becomes a hero and then we do a root cause analysis and then never address the fact that, what that one person knew that service that no one else on the team did.
This right here is the what I always have encountered at every team I have ever worked. There will be a production outage, one person comes in and be like "Oh, let me do this.." Magically fixes things that was never documented becomes a hero and then we do a root cause analysis and then never address the fact that, what that one person knew that service that no one else on the team did.