This is extremely disappointing. The insurer in question has a very good reputation within the dive community for acting in good faith and for providing medical information free of charge to non-members.
This sounds like a cultural mismatch with their lawyers. Which is ironic, since the lawyers in question probably thought of themselves as being risk-averse and doing everything possible to protect the organisation's reputation.
This sounds like a cultural mismatch with their lawyers. Which is ironic, since the lawyers in question probably thought of themselves as being risk-averse and doing everything possible to protect the organisation's reputation.