In general, caving to online mobs is a bad long-term strategy (assuming the mob is not the majority of your actual target audience[0]). The mob does not care about your project, product, or service, and it will not reward you for your compliance. Instead it only sees your compliance as a weakness to further target.
[0] While this fact can be difficult to ascertain, one must remember that mobs are generally much, much louder than normal users, and normal users are generally quiet even when the mob is loud.
[0] While this fact can be difficult to ascertain, one must remember that mobs are generally much, much louder than normal users, and normal users are generally quiet even when the mob is loud.