I want to scream [1] every. single. time. a business wants to talk to me. Every second of the conversation is just the same thing, over and over: here are my boxes. Please put yourself in one of my boxes.
There is no room for my feelings or free expression. It is inconvenient to the agenda of whoever created the survey.
If companies are so desperate to know what customers want, how come no one, in the past 25 years of my life as a consumer, has ever had any time to ask me a single real question?
[1] At least that's how I would feel if I hadn't numbed myself to this decades ago. Now I just escape. I hang up, I click the X, I think of nothing but getting away from this thing that, no matter what its motivation, no matter what product or cause it's selling, has exactly the same agenda: "would you like to dehumanize yourself for five minutes, so that I can make a data table that I was paid to make by someone who doesn't know what they're doing or why?"
There is no room for my feelings or free expression. It is inconvenient to the agenda of whoever created the survey.
If companies are so desperate to know what customers want, how come no one, in the past 25 years of my life as a consumer, has ever had any time to ask me a single real question?
[1] At least that's how I would feel if I hadn't numbed myself to this decades ago. Now I just escape. I hang up, I click the X, I think of nothing but getting away from this thing that, no matter what its motivation, no matter what product or cause it's selling, has exactly the same agenda: "would you like to dehumanize yourself for five minutes, so that I can make a data table that I was paid to make by someone who doesn't know what they're doing or why?"