I helped an elderly woman create her first FB account. She'd just lost her husband and wanted to notify his friends about his upcoming memorial service. She knew their names but didn't have contact information.
We created the account from an Apple device, registering from her home cable modem IP, giving FB her cellphone number and ISP issued email address — all strong signals of consumer authenticity. But after she added five of her relatives within half an hour, her account was locked for suspicious activity.
There was an appeal button; she was asked to take a picture of her face from many angles and upload ID. She gave them everything they asked for, but when Facebook reviewed the appeal, they closed her account permanently.
We created the account from an Apple device, registering from her home cable modem IP, giving FB her cellphone number and ISP issued email address — all strong signals of consumer authenticity. But after she added five of her relatives within half an hour, her account was locked for suspicious activity.
There was an appeal button; she was asked to take a picture of her face from many angles and upload ID. She gave them everything they asked for, but when Facebook reviewed the appeal, they closed her account permanently.