What I keep running into is that teams know the work is informal at the edge, but systems are designed as if formality can be enforced at capture time. In practice, that just pushes the work elsewhere.
In your experience, where does that mismatch hurt the most: audits, safety reviews, customer disputes, or something else?
What I keep running into is that teams know the work is informal at the edge, but systems are designed as if formality can be enforced at capture time. In practice, that just pushes the work elsewhere.
In your experience, where does that mismatch hurt the most: audits, safety reviews, customer disputes, or something else?