Google Cloud suspended my account for 2 years, only automated replies
My Google account has been suspended from GCP since March 2024.
I have submitted multiple appeals through [email protected] over 2 years. Every time I get the same automated template asking me to explain, I reply with details, then nothing. No human ever responds.
Case: #1-8622000037271
Timeline:
- March 2024: Suspended, appeal submitted
- April 2024: Automated requests for info, I replied
- Nov 2024: More automated emails, I replied again
- Dec 2024 - now: Complete silence
I am a CS researcher at UC Berkeley. This has seriously impacted my work.
Has anyone successfully gotten Google to review a GCP suspension appeal? How do you reach a human?
I have submitted multiple appeals through [email protected] over 2 years. Every time I get the same automated template asking me to explain, I reply with details, then nothing. No human ever responds.
Case: #1-8622000037271
Timeline: - March 2024: Suspended, appeal submitted - April 2024: Automated requests for info, I replied - Nov 2024: More automated emails, I replied again - Dec 2024 - now: Complete silence
I am a CS researcher at UC Berkeley. This has seriously impacted my work.
Has anyone successfully gotten Google to review a GCP suspension appeal? How do you reach a human?