Comment by pcarroll

Hole punching actually works most of the time. A lot more often than you might think. But enterprise firewalls usually don't allow it. And some home routers fail when you check all the anti-intrusion options. But it's the same for other VPNs. In the residential and small-business space, it's pretty rare. You might need to point it out to the network guy. If the customer wants the service, they should be open to it.