Comment by raverbashing

A couple of weeks ago, a friend of mine was shut out of Google Apps (yes, the paying one) for "abuse"

Just like that, leaving them locked out of their (company) emails.

There is a support line but it's helpless, it said "Your account may be unlocked in 72h"

Yes, may be unlocked. This is not a proper answer to a paying customer Google.

So I lost my confidence in Google Apps, if I need a similar service better contract from somebody else.

(It's been a while but I still haven't heard the rest of the story)