I want to like Mux. We use Mux. But everything feels half done.
- No 2FA support, at all. Support says it's not on their roadmap. Not acceptable in 2026.
- Editing subtitles requires a series of API calls, meaning I had to make a mini editor for our staff to change a word.
- Same with editing anything really. Playback restrictions, glossaries etc. There's no UI for doing it in-app. I understand that the majority of traffic is via the API, but having nothing in-app feels like an omission rather than a choice.
- Every video has multiple keys; uploads, assets, playbacks. And it's a pain moving from one to another.
Overall we use them, but I wouldn't choose to use them again.
- No 2FA support, at all. Support says it's not on their roadmap. Not acceptable in 2026.
- Editing subtitles requires a series of API calls, meaning I had to make a mini editor for our staff to change a word.
- Same with editing anything really. Playback restrictions, glossaries etc. There's no UI for doing it in-app. I understand that the majority of traffic is via the API, but having nothing in-app feels like an omission rather than a choice.
- Every video has multiple keys; uploads, assets, playbacks. And it's a pain moving from one to another.
Overall we use them, but I wouldn't choose to use them again.