Waymo is such an interesting case study. For most other ~AI deployments you have strong public reaction to the proliferation of slop, non-human failure modes, cost cutting at the expense of quality, etc. But I haven't met a single person who doesn't like the experience of Waymo. They ended up cracking the code on what I suspect people really want:
- consistent car quality
- safety of the drive (conservative driving and potential fear of drivers)
- no randomly chatty driver
All of those feel like a breath of fresh air especially when stacked up against the current state of Uber & Lyft rides. People really just want consistency. I don't actually think you needed AI to get there (I've had occasional rides in black cars that provided the same experience). Waymo was just right time, right place, right price.
- consistent car quality
- safety of the drive (conservative driving and potential fear of drivers)
- no randomly chatty driver
All of those feel like a breath of fresh air especially when stacked up against the current state of Uber & Lyft rides. People really just want consistency. I don't actually think you needed AI to get there (I've had occasional rides in black cars that provided the same experience). Waymo was just right time, right place, right price.