Triage gets outsourced because the quality of reports is low.
If filing a bad report costs money, low quality reports go down. Meanwhile anyone still doing it is funding your top notch security team because then they can thoroughly investigate the report and if it turns out to be nothing then the reporter ends up paying them for their time.
If filing a bad report costs money, low quality reports go down. Meanwhile anyone still doing it is funding your top notch security team because then they can thoroughly investigate the report and if it turns out to be nothing then the reporter ends up paying them for their time.