Let's imagine a scenario. For your entire life, you have been taught to respond to people in a very specific way. Someone will ask you a question via email and you must respond with two or three paragraphs of useful information. Sometimes when the person asks you a question, they give you books that you can use, sometimes they don't.
Now someone sends you an email and asks you to help them fix a bug in Windows 12. What would you tell them?
Now someone sends you an email and asks you to help them fix a bug in Windows 12. What would you tell them?