> A return to the original recipe would win me back, and I’m willing to bet I’m not alone.
People don't notice the gradual enshittification ... until they do. The problem is that, at that point, they're not just going to switch; they are now angry at your brand and getting them back is going to be impossible.
People don't notice the gradual enshittification ... until they do. The problem is that, at that point, they're not just going to switch; they are now angry at your brand and getting them back is going to be impossible.