They may not understand it but they may very well be able to reproduce aspects of feedback and comments on similar pieces of software.
I agree that the approach shouldn’t be done unsupervised but I can imagine it being useful to gain valuable insights for improving the product before real users even interact with it.
I agree that the approach shouldn’t be done unsupervised but I can imagine it being useful to gain valuable insights for improving the product before real users even interact with it.