Its also useful for developers to have a way of bypassing customer support to have direct visibility into what issues the actual users are experiencing. This can come in the form of browsing tickets, online forums, or social media.
Often something that's easily brushed off by a support rep will ring a bell in the mind of a developer who has recently worked in the area of the code related to the issue.
Often something that's easily brushed off by a support rep will ring a bell in the mind of a developer who has recently worked in the area of the code related to the issue.