I purchased the first generation of FW13 laptops and got burned. The CMOS/RTC battery drains if not plugged in so the laptop never keeps proper time. I don't think I've ever used a gadget in the last few decades that needs setting the correct date & time every time I turn it on.
Granted, it was their first ever shipping product so I gave them a free pass but I thought they would atleast issue a recall or have a repair program where you send in the laptop to get it fixed. Instead they first denied it was even an issue, later on when enough people complained - they started a battery program where they send you a new ML220 coin battery that will also eventually stop working.
I was told buying a new mainboard (12th or 13th gen Intel) would fix it, but I decided to just buy a new ZenBook instead.
Granted, it was their first ever shipping product so I gave them a free pass but I thought they would atleast issue a recall or have a repair program where you send in the laptop to get it fixed. Instead they first denied it was even an issue, later on when enough people complained - they started a battery program where they send you a new ML220 coin battery that will also eventually stop working.
I was told buying a new mainboard (12th or 13th gen Intel) would fix it, but I decided to just buy a new ZenBook instead.