Interesting, I regularly use chat-based support on amazon.ca to speak with (what I presume is) a real human after none of the control flow paths adequately resolve my issue. I've always found the support quick to reply and very helpful.
Granted, it's been 1-2 weeks since I had an issue, so it may have changed since then, or it could be only released to a subset of users.
Granted, it's been 1-2 weeks since I had an issue, so it may have changed since then, or it could be only released to a subset of users.