To paraphrase an old saying: Live by Big Tech, die by Big Tech.
After nearly 30 years as a loyal customer
I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion.
Many of the reps I’ve spoken to have suggested strange things
That almost sounds like some sort of AI, not a human. But if I were in your situation I'd be inclined to print out that response as evidence, and then actually go there physically to see what happens.
After nearly 30 years as a loyal customer
I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion.
Many of the reps I’ve spoken to have suggested strange things
That almost sounds like some sort of AI, not a human. But if I were in your situation I'd be inclined to print out that response as evidence, and then actually go there physically to see what happens.